IR
Itumeleng R
1 reviews | Active since Oct 2021
19 May 2026, 21:20
No internet and lying about toll free number
****s, *********** bunch, I paid and don't have internet and it's not the first time, I can't access my router with the IP address, haven't given anyone my password but there are bunch of boys enjoying my wifi. I complained about their toll free number, today I called them without getting through ,using the toll free number again for an hour waiting for them to answer until they close at 20.00 Only to find that it used my 60 minutes, as I'm writing I don't have wife, and everyone in Kagiso is complaining about their incompetence, I think they're treating us like this because we black, I doubt if they would do this nonsense if their customers was white. You are very unprofessional.
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Net Nine Nine's replyOfficial
20 May 2026, 06:02Hi there,
We’re truly sorry to hear about your experience and understand your frustration. Being without internet after payment, struggling to access your router settings, concerns about unauthorised access to your Wi-Fi, and difficulty getting through to support are all extremely frustrating issues to deal with.
We also acknowledge your concerns regarding the toll-free number and the time spent trying to get assistance without resolution. That is not the level of service we aim to provide, and we understand why you feel disappointed and let down.Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated internally for urgent review and follow-up regarding both the service issues and support concerns you’ve raised.
We’re truly sorry to hear about your experience and understand your frustration. Being without internet after payment, struggling to access your router settings, concerns about unauthorised access to your Wi-Fi, and difficulty getting through to support are all extremely frustrating issues to deal with.
We also acknowledge your concerns regarding the toll-free number and the time spent trying to get assistance without resolution. That is not the level of service we aim to provide, and we understand why you feel disappointed and let down.Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated internally for urgent review and follow-up regarding both the service issues and support concerns you’ve raised.
Net Nine Nine's reply20 May 2026, 06:02
Official
Hi there,
We’re truly sorry to hear about your experience and understand your frustration. Being without internet after payment, struggling to access your router settings, concerns about unauthorised access to your Wi-Fi, and difficulty getting through to support are all extremely frustrating issues to deal with.
We also acknowledge your concerns regarding the toll-free number and the time spent trying to get assistance without resolution. That is not the level of service we aim to provide, and we understand why you feel disappointed and let down.Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated internally for urgent review and follow-up regarding both the service issues and support concerns you’ve raised.
We’re truly sorry to hear about your experience and understand your frustration. Being without internet after payment, struggling to access your router settings, concerns about unauthorised access to your Wi-Fi, and difficulty getting through to support are all extremely frustrating issues to deal with.
We also acknowledge your concerns regarding the toll-free number and the time spent trying to get assistance without resolution. That is not the level of service we aim to provide, and we understand why you feel disappointed and let down.Please accept our sincere apologies for the inconvenience caused. Your feedback has been noted and will be escalated internally for urgent review and follow-up regarding both the service issues and support concerns you’ve raised.