lM
lerato M
1 reviews | Active since Aug 2018
11 Sept 2026, 14:15
No feedback on ticket logged
No internet for more than 24hours logged a ticket , no acknowledgment received or any feedback Ticket ref 407944 i have been call number 26 since morning
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Net Nine Nine's replyOfficial
11 Sept 2026, 18:18Good evening Lerato,
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the extended loss of connectivity and the difficulty you have experienced reaching our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso, and our technical team is working to restore services to all affected customers. As this is a community-wide disruption, restoration efforts are focused on the affected network infrastructure.
We have noted your support ticket. We also acknowledge your concern regarding the lack of acknowledgement or feedback after logging the ticket, as well as the extended Call Centre waiting time.
Restoring service to the Kagiso community remains our highest priority, and updates on the restoration progress will be communicated through our Network Status page.
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the extended loss of connectivity and the difficulty you have experienced reaching our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso, and our technical team is working to restore services to all affected customers. As this is a community-wide disruption, restoration efforts are focused on the affected network infrastructure.
We have noted your support ticket. We also acknowledge your concern regarding the lack of acknowledgement or feedback after logging the ticket, as well as the extended Call Centre waiting time.
Restoring service to the Kagiso community remains our highest priority, and updates on the restoration progress will be communicated through our Network Status page.
Net Nine Nine's reply11 Sept 2026, 18:18
Official
Good evening Lerato,
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the extended loss of connectivity and the difficulty you have experienced reaching our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso, and our technical team is working to restore services to all affected customers. As this is a community-wide disruption, restoration efforts are focused on the affected network infrastructure.
We have noted your support ticket. We also acknowledge your concern regarding the lack of acknowledgement or feedback after logging the ticket, as well as the extended Call Centre waiting time.
Restoring service to the Kagiso community remains our highest priority, and updates on the restoration progress will be communicated through our Network Status page.
Thank you for bringing this to our attention. We sincerely apologise for the frustration caused by the extended loss of connectivity and the difficulty you have experienced reaching our support team.
We can confirm that there is currently a network disruption affecting the community of Kagiso, and our technical team is working to restore services to all affected customers. As this is a community-wide disruption, restoration efforts are focused on the affected network infrastructure.
We have noted your support ticket. We also acknowledge your concern regarding the lack of acknowledgement or feedback after logging the ticket, as well as the extended Call Centre waiting time.
Restoring service to the Kagiso community remains our highest priority, and updates on the restoration progress will be communicated through our Network Status page.