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Sydne C
1 reviews | Active since Nov 2023
17 Jun 2025, 18:59
No connection
Get home to no connection. No warning of any issues
Helpful (0)
Replies (8)0
Replies (8)
Net Nine Nine's replyOfficial
17 Jun 2025, 19:12Good Evening Sydne,
We sincerely apologise for the service you have received. We're committed to making things right and restoring your trust in our service. An agent will be in contact shortly to discuss the issue and try to reconnect you.
We sincerely apologise for the service you have received. We're committed to making things right and restoring your trust in our service. An agent will be in contact shortly to discuss the issue and try to reconnect you.
Net Nine Nine's reply17 Jun 2025, 19:12
Official
Good Evening Sydne,
We sincerely apologise for the service you have received. We're committed to making things right and restoring your trust in our service. An agent will be in contact shortly to discuss the issue and try to reconnect you.
We sincerely apologise for the service you have received. We're committed to making things right and restoring your trust in our service. An agent will be in contact shortly to discuss the issue and try to reconnect you.
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Sydne C's updateReviewer Update
17 Jun 2025, 19:16I was holding on the line and when someone answered eventually the call was dropped in my ear. Very unprofessional
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Sydne C's update17 Jun 2025, 19:16
Reviewer Update
I was holding on the line and when someone answered eventually the call was dropped in my ear. Very unprofessional
Net Nine Nine's replyOfficial
17 Jun 2025, 19:19We sincerely apologise for the experience you've had. This is not the level of service we aim to deliver through our fibre heroes. Please rest assured that we will prioritise your case and ensure you receive the assistance you need as soon as possible.
Net Nine Nine's reply17 Jun 2025, 19:19
Official
We sincerely apologise for the experience you've had. This is not the level of service we aim to deliver through our fibre heroes. Please rest assured that we will prioritise your case and ensure you receive the assistance you need as soon as possible.
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Sydne C's updateReviewer Update
17 Jun 2025, 19:23Nqobile called and has been assisting. She is transferring me to the technical department
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Sydne C's update17 Jun 2025, 19:23
Reviewer Update
Nqobile called and has been assisting. She is transferring me to the technical department
Net Nine Nine's replyOfficial
17 Jun 2025, 19:32We sincerely apologise and we assure you that your line will be reconnected. If you require further assistance, please don't hesitate to reach out.
Net Nine Nine's reply17 Jun 2025, 19:32
Official
We sincerely apologise and we assure you that your line will be reconnected. If you require further assistance, please don't hesitate to reach out.
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Sydne C's updateReviewer Update
17 Jun 2025, 19:40The line worked for less than 5 minutes and went off again. I'm holding on the line to hopefully get assistance
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Sydne C's update17 Jun 2025, 19:40
Reviewer Update
The line worked for less than 5 minutes and went off again. I'm holding on the line to hopefully get assistance
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Sydne C's updateReviewer Update
17 Jun 2025, 19:49The technicians do nothing but shift blame. Now I get told I have to wait another 45 minutes because the last person didn't do their job properly. This is absolutely ridiculous. Please teach your technicians how to do their jobs
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Sydne C's update17 Jun 2025, 19:49
Reviewer Update
The technicians do nothing but shift blame. Now I get told I have to wait another 45 minutes because the last person didn't do their job properly. This is absolutely ridiculous. Please teach your technicians how to do their jobs
Net Nine Nine's replyOfficial
17 Jun 2025, 20:04We assure you that our team will reconnect you. Thank you for reaching out.
Net Nine Nine's reply17 Jun 2025, 20:04
Official
We assure you that our team will reconnect you. Thank you for reaching out.