RT
Retshegofaditswe T
1 reviews | Active since Oct 2023
09 Jun 2026, 16:07
No compensation for lost service.
We have been out of service from 1am till now and we are told that theres cable theft. When asked if we will be compensated for the day, Im told no. Why then would I be pay for a service im not receiving??? I sopke to Dudu who kept on saying we should wait for the technicians. Tshego came on the call and said he will escalate the matter. Im soooo disappointed right now. I would like to be compensated for the day that I paid for and didn't utilise.
Helpful (0)
Replies (1)0
Replies (1)
Net Nine Nine's replyOfficial
09 Jun 2026, 16:26Hi Retshegofaditswe,we sincerely apologise for the service interruption you have experienced and fully understand your frustration regarding the loss of connectivity from 1:00 AM until now.We acknowledge your concern regarding compensation for the downtime. While we are currently investigating the incident (including reported cable theft) and awaiting full feedback from the technical team, your complaint and request for compensation have been escalated to the relevant department for review in line with our policies and service terms.We also apologise for the experience you had during your interaction with our support agents. This will be addressed internally to ensure clearer and more consistent communication going forward.Your matter remains a priority, and Tshego’s escalation has been noted. We will provide you with further updates as soon as feedback is received from the technicians.We appreciate your patience and understanding while we work to resolve this issue.
Net Nine Nine's reply09 Jun 2026, 16:26
Official
Hi Retshegofaditswe,we sincerely apologise for the service interruption you have experienced and fully understand your frustration regarding the loss of connectivity from 1:00 AM until now.We acknowledge your concern regarding compensation for the downtime. While we are currently investigating the incident (including reported cable theft) and awaiting full feedback from the technical team, your complaint and request for compensation have been escalated to the relevant department for review in line with our policies and service terms.We also apologise for the experience you had during your interaction with our support agents. This will be addressed internally to ensure clearer and more consistent communication going forward.Your matter remains a priority, and Tshego’s escalation has been noted. We will provide you with further updates as soon as feedback is received from the technicians.We appreciate your patience and understanding while we work to resolve this issue.