TC
Tshepo C
1 reviews | Active since Feb 2021
04 Jul 2025, 18:53
New Client,1st Priority,Existing customers will suffer
After making payments, my line had internet issues,I then spoke to an agent same day and i was told to reset the router, I did and my line went completely off...called next day, and still no connection, the agents kept dropping my call and when I finally got thru. I was told to log a ticket and wait.. I'm now canceling my line and start a new line with a different number because it seems like they are only able to assist if you are a new client. They stop taking you sirus after you sign up,
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Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
04 Jul 2025, 19:01Good evening,
We sincerely apologise for the terrible service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
We sincerely apologise for the terrible service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
Net Nine Nine's reply04 Jul 2025, 19:01
Official
Good evening,
We sincerely apologise for the terrible service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
We sincerely apologise for the terrible service you have received. A representative will call you shortly to address your concerns and resolve the issue as quickly as possible. Please know that your experience does not reflect the level of service we strive to provide, and we are committed to making things right. Thank you for bringing this to our attention.
Net Nine Nine's replyOfficial
04 Jul 2025, 19:02Hi Tshepo C
We hear your frustration and we’re sorry you’ve been let down. Our goal is always to provide the best service possible and we’d really like the opportunity to fix this. We’re currently reviewing the issue and our team will be in touch to assist you as soon as possible.
We hear your frustration and we’re sorry you’ve been let down. Our goal is always to provide the best service possible and we’d really like the opportunity to fix this. We’re currently reviewing the issue and our team will be in touch to assist you as soon as possible.
Net Nine Nine's reply04 Jul 2025, 19:02
Official
Hi Tshepo C
We hear your frustration and we’re sorry you’ve been let down. Our goal is always to provide the best service possible and we’d really like the opportunity to fix this. We’re currently reviewing the issue and our team will be in touch to assist you as soon as possible.
We hear your frustration and we’re sorry you’ve been let down. Our goal is always to provide the best service possible and we’d really like the opportunity to fix this. We’re currently reviewing the issue and our team will be in touch to assist you as soon as possible.