Network problem.

Hello good people, i dont like what Net99 did to me today, it was on and off all day long, even now 21:35, 02/07/2024, still doing the samething, i called the agent, the guy told me its because i am using Netflix HD ultra, its taking a lot of bundles of something, so i should reduce my option with netflix then everything is going to be fine, it is mine only that is doing that, and recently, when i pay today, the following day they will send me the message saying my wifi is suspended due to unsuccessful payment... This is really bad.