IR
Itumeleng R
1 reviews | Active since Oct 2021
02 May 2026, 17:14
Network problem
Hi, I'm writing you this email for the third time complaining about the same problem, toll free number charging my airtime and not being able to access dstv stream. I spoke to a guy who helped me a lot but now I'm experiencing the same problem.
Helpful (0)
Replies (1)0
Replies (1)
Net Nine Nine's replyOfficial
02 May 2026, 17:52Hi there,We’re really sorry to hear that you’re experiencing the same issue again, especially after previously receiving assistance. We understand how frustrating it must be to repeatedly struggle with accessing DStv Stream, as well as experiencing issues with the toll-free number.
This is not the level of service we aim to provide, and we apologise for the inconvenience caused. Your matter will be followed up with the relevant team to investigate both the recurring streaming issue and the concerns regarding the support line.
Thank you for bringing this to our attention and for your patience while we work toward a proper resolution.
This is not the level of service we aim to provide, and we apologise for the inconvenience caused. Your matter will be followed up with the relevant team to investigate both the recurring streaming issue and the concerns regarding the support line.
Thank you for bringing this to our attention and for your patience while we work toward a proper resolution.
Net Nine Nine's reply02 May 2026, 17:52
Official
Hi there,We’re really sorry to hear that you’re experiencing the same issue again, especially after previously receiving assistance. We understand how frustrating it must be to repeatedly struggle with accessing DStv Stream, as well as experiencing issues with the toll-free number.
This is not the level of service we aim to provide, and we apologise for the inconvenience caused. Your matter will be followed up with the relevant team to investigate both the recurring streaming issue and the concerns regarding the support line.
Thank you for bringing this to our attention and for your patience while we work toward a proper resolution.
This is not the level of service we aim to provide, and we apologise for the inconvenience caused. Your matter will be followed up with the relevant team to investigate both the recurring streaming issue and the concerns regarding the support line.
Thank you for bringing this to our attention and for your patience while we work toward a proper resolution.