SM
Salome M
1 reviews | Active since Feb 2015
21 May 2026, 07:54
Network issues
I have been experiencing network issues with their fiber for the past month. And I'm not getting any help from their call center. It's either my calls get dropped or I'm told that the matter is been escalated, but till today, my problem is not solved.
Every evening after 6p.m I cannot connect more than 2 devices even though their package says I can connect more than 10 devices at all.
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Net Nine Nine's replyOfficial
21 May 2026, 08:43Good morning Salome,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the standard of service we strive to provide, and we understand how disruptive these connectivity issues must be.
We have forwarded your query to our support team for urgent investigation, particularly regarding the connectivity issues you are experiencing during peak evening hours. A member of our team will contact you directly to assist further and provide feedback on the matter.
We appreciate your patience and the opportunity to resolve this for you.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the standard of service we strive to provide, and we understand how disruptive these connectivity issues must be.
We have forwarded your query to our support team for urgent investigation, particularly regarding the connectivity issues you are experiencing during peak evening hours. A member of our team will contact you directly to assist further and provide feedback on the matter.
We appreciate your patience and the opportunity to resolve this for you.
Net Nine Nine's reply21 May 2026, 08:43
Official
Good morning Salome,
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the standard of service we strive to provide, and we understand how disruptive these connectivity issues must be.
We have forwarded your query to our support team for urgent investigation, particularly regarding the connectivity issues you are experiencing during peak evening hours. A member of our team will contact you directly to assist further and provide feedback on the matter.
We appreciate your patience and the opportunity to resolve this for you.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and inconvenience you have experienced. This is not the standard of service we strive to provide, and we understand how disruptive these connectivity issues must be.
We have forwarded your query to our support team for urgent investigation, particularly regarding the connectivity issues you are experiencing during peak evening hours. A member of our team will contact you directly to assist further and provide feedback on the matter.
We appreciate your patience and the opportunity to resolve this for you.