NetNineNine Super Technician (Tumiso)

I would like to thank and shout out Tumiso the agent who assisted me after struggling to connect my internet line. I spoke to over 6 different people, managers and staff at my local NineNine office included and no one could help me. Every person I spoke to had a different way forward and Tumiso shut the confusion down by helping me do a hard reset and got me back online. I wish I could have spoke to Tumiso earlier because clearly he had thd know-how on what needed to happen. I lost 3 days of work and thank you Tumiso for getting me back online. I appreciate all your help!