1 reviews | Active since Mar 2026
Netninenine service
Good day I am a client with Net Nine NIne for the past 3 years. Was on a 12month Contract and there after when on to a month to month basis
I have had a horrible experience with the billing department where my debit order reversed as my banking details were not changed and was cut off for the month of Feb 2026
On the 26th March I made a payment of R539 ..my line get activated and then a day later I get cut off . I call in they reactivate my line . 31 March 2026 -i get cut off again . I call in and now I'm told that I paid before my billing Date and there is nothing that can be done - I need to pay a extra R53 for the 3 day I used the internet .
Supervisor that was on the floor told me why didn't I stay without the internet until my billing date .
Customer service refused activate my line even after they have received my month for the netmonth .they cannot not change my billing date to the 25th of the Net month I don't use extra days with out paying .
For the pass 3 years my app shows that I get billed between the 25 /26/27 of every month.
I have received tribble treatment from customer services .. I refuse to pay the extra R53.
I will be posting a review on all South African platforms.
It's not about the money it's about how I was treated and ignored after NETNINE Was paid for the service I have with them .
Head of netnine
We are very sorry to hear about the frustration and inconvenience you’ve encountered, particularly regarding your billing and recent service interruptions. Please be assured that we take feedback of this nature very seriously, as it highlights areas where we need to improve. Your concerns have been heard, and we will be conducting a thorough investigation into the matter, including your billing history, payment allocation, and the interactions you’ve had with our team. Our goal is to fully understand what happened and ensure that it is addressed appropriately.
In addition, a member of our team will be reaching out to you directly to assist further, discuss the situation in detail, and work towards a resolution as quickly as possible.We sincerely apologise for the experience you’ve had and appreciate your patience while we look into this. Your continued support over the past three years is valued, and we are committed to resolving this matter.
We are very sorry to hear about the frustration and inconvenience you’ve encountered, particularly regarding your billing and recent service interruptions. Please be assured that we take feedback of this nature very seriously, as it highlights areas where we need to improve. Your concerns have been heard, and we will be conducting a thorough investigation into the matter, including your billing history, payment allocation, and the interactions you’ve had with our team. Our goal is to fully understand what happened and ensure that it is addressed appropriately.
In addition, a member of our team will be reaching out to you directly to assist further, discuss the situation in detail, and work towards a resolution as quickly as possible.We sincerely apologise for the experience you’ve had and appreciate your patience while we look into this. Your continued support over the past three years is valued, and we are committed to resolving this matter.