BK
Busisiwe K
1 reviews | Active since Aug 2025
13 Aug 2025, 13:03
netninenine
net nine nine is the worst and they have made my first experience to be the worst decision i have ever taken and regret taking. from last week till to date i have been treated unfairly and horrible. my router was installed on Monday midday, and the people installing it, just said they are done without any further information as to what is suppose to happen, mind you there was no signal at all. called net nine nine from Monday the whole day, Tuesday whole day and in all those calls i was told that my matter has been escalated to head office. then today i call only to be put on hold by a lady for almost 30 minutes as she said she was finding out something for me so i must not drop the call,which i ended up dropping after holding for so long. i then call again to be told that my complaint was never logged and that now it has been logged and i will get an sms, and that was 2 hours ago and i'm still waiting for that sms. no password or username sent to me. even at Kagiso mall our calls are being declined
Helpful (0)
Replies (6)0
Replies (6)
Net Nine Nine's replyOfficial
13 Aug 2025, 13:20Hi Busisiwe!
We are genuinely sorry. Your experience with us has clearly been frustrating from day one and we take full responsibility for how it’s been handled. From poor communication during installation to being put on hold and passed around without real help Is simply not good enough. You deserve better and we let you down.
We’re escalating this to our support team and they will be in touch to assist shortly. No delays and no more broken promises.
We are genuinely sorry. Your experience with us has clearly been frustrating from day one and we take full responsibility for how it’s been handled. From poor communication during installation to being put on hold and passed around without real help Is simply not good enough. You deserve better and we let you down.
We’re escalating this to our support team and they will be in touch to assist shortly. No delays and no more broken promises.
Net Nine Nine's reply13 Aug 2025, 13:20
Official
Hi Busisiwe!
We are genuinely sorry. Your experience with us has clearly been frustrating from day one and we take full responsibility for how it’s been handled. From poor communication during installation to being put on hold and passed around without real help Is simply not good enough. You deserve better and we let you down.
We’re escalating this to our support team and they will be in touch to assist shortly. No delays and no more broken promises.
We are genuinely sorry. Your experience with us has clearly been frustrating from day one and we take full responsibility for how it’s been handled. From poor communication during installation to being put on hold and passed around without real help Is simply not good enough. You deserve better and we let you down.
We’re escalating this to our support team and they will be in touch to assist shortly. No delays and no more broken promises.
BK
Busisiwe K's updateReviewer Update
13 Aug 2025, 16:37Well i am disappointed to say the least as the wifi connection has not been restored till now. whats even funny is that technicians came and only managed to fix the connection of the house opposite mine as we both got our internet connected on the same day, mine around 1pm and theirs around 4pm. i keep getting told to call of which i have been doing that the whole day. worse part is that they called me to say my problem will be fixed today but seems like i will have keep calling everyday and being sent from pillar to post without any help. A lady by the name Noluthando said to me im being sent a sms with my reference as the technicians will dispatched, its been 5 hours still no sms. another person calls and says my complaint is written duplicate on their site
BK
Busisiwe K's update13 Aug 2025, 16:37
Reviewer Update
Well i am disappointed to say the least as the wifi connection has not been restored till now. whats even funny is that technicians came and only managed to fix the connection of the house opposite mine as we both got our internet connected on the same day, mine around 1pm and theirs around 4pm. i keep getting told to call of which i have been doing that the whole day. worse part is that they called me to say my problem will be fixed today but seems like i will have keep calling everyday and being sent from pillar to post without any help. A lady by the name Noluthando said to me im being sent a sms with my reference as the technicians will dispatched, its been 5 hours still no sms. another person calls and says my complaint is written duplicate on their site
Net Nine Nine's replyOfficial
13 Aug 2025, 16:48Our support team is currently working on resolving the issue and we have highlighted the importance and urgency of the situation. However, our team will continue to make efforts to make sure your line is fully restored.
Net Nine Nine's reply13 Aug 2025, 16:48
Official
Our support team is currently working on resolving the issue and we have highlighted the importance and urgency of the situation. However, our team will continue to make efforts to make sure your line is fully restored.
BK
Busisiwe K's updateReviewer Update
13 Aug 2025, 16:57Restored after a month? while my money has been deducted from my account since last week Saturday. i have lost all hope in net nine nine, i can forsee the future that should a problem arise, it will be dealt with in such a poor manner. if i could go back, i would seriously decided against net nine nine
BK
Busisiwe K's update13 Aug 2025, 16:57
Reviewer Update
Restored after a month? while my money has been deducted from my account since last week Saturday. i have lost all hope in net nine nine, i can forsee the future that should a problem arise, it will be dealt with in such a poor manner. if i could go back, i would seriously decided against net nine nine
Net Nine Nine's replyOfficial
13 Aug 2025, 17:00Our team has confirmed that they have made contact with you earlier and are also still investigating the issue and will have it resolved soon. Were they able to reach you at all?
Net Nine Nine's reply13 Aug 2025, 17:00
Official
Our team has confirmed that they have made contact with you earlier and are also still investigating the issue and will have it resolved soon. Were they able to reach you at all?
BK
Busisiwe K's updateReviewer Update
15 Aug 2025, 08:40well i was the one who was calling, but the wife was activated around 6:15pm. all can net nine nine in Kagiso mall, get a designated person who will deal with customers who call, as our call get declined the whole day and when you ask why, you are told that they cant answer due to having a lot of walk ins which makes them not answer our calls
BK
Busisiwe K's update15 Aug 2025, 08:40
Reviewer Update
well i was the one who was calling, but the wife was activated around 6:15pm. all can net nine nine in Kagiso mall, get a designated person who will deal with customers who call, as our call get declined the whole day and when you ask why, you are told that they cant answer due to having a lot of walk ins which makes them not answer our calls