cL
chantal L
1 reviews | Active since May 2017
25 Jan 2023, 12:14
Net99 worst service provider
Our fibre is with Net99. We have a 100up and 100 down. For the past week we can't use our fibre. It doesn't even give us 10up. Last week Friday the 12th we phoned them to inform them. They keep on saying that they will escalate the issue and get back to us. Since now Thursday 18 August no answers. Apparently it's only the 100up and 100down lines that is an issue. We request to move to the 200up and 200down but no it can be done. We just have to wait until it's sorted. But still we need to pay in full. This is such a useless company.
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Net Nine Nine's replyOfficial
25 Jan 2023, 13:40Hi there Chantal.
We are very sorry for the disruptions you experienced with our network. We did have issues causing trouble occasionally that have now been sorted out. We do sincerely apologise for the inconvenience caused and wish the trouble could of been communicated better and sorted out much earlier than it was.
We are very sorry for the disruptions you experienced with our network. We did have issues causing trouble occasionally that have now been sorted out. We do sincerely apologise for the inconvenience caused and wish the trouble could of been communicated better and sorted out much earlier than it was.
Net Nine Nine's reply25 Jan 2023, 13:40
Official
Hi there Chantal.
We are very sorry for the disruptions you experienced with our network. We did have issues causing trouble occasionally that have now been sorted out. We do sincerely apologise for the inconvenience caused and wish the trouble could of been communicated better and sorted out much earlier than it was.
We are very sorry for the disruptions you experienced with our network. We did have issues causing trouble occasionally that have now been sorted out. We do sincerely apologise for the inconvenience caused and wish the trouble could of been communicated better and sorted out much earlier than it was.