Net99 hell

I’m writing to express my deep frustration with the ongoing internet service issues I’ve been experiencing for the past four days. During this time, I have had no internet connectivity, despite having made over 20 phone calls to both the billing and technical support teams. The lack of communication and coordination between these departments has been extremely disappointing — I feel like I’ve been forced into the role of a consultant just to get the issue understood internally.

I have requested that a technician be dispatched to investigate the problem on-site, yet there has been no progress or clear feedback. This situation is unacceptable, especially considering I’ve paid for a service that I am not receiving. On top of that, I continue to incur additional losses — including subscriptions to services like Netflix, DStv, and Amazon Prime that I cannot use, and more critically, disruptions to my ability to work.

At this point, I urgently request:

A technician visit to diagnose and resolve the issue.

A clear update on what the problem is and when it will be fixed.

A refund or credit for the days I’ve been without service.

Please treat this matter as urgent. I would appreciate a prompt and concrete response.