NV
Nick V

1 reviews | Active since Jul 2012

25 Jan 2023, 12:19

Net99 breaking regulations and leaving customers without promised service

This company comes across as extremely friendly and Professional. Introduced by evotel, but unfortunately one of the worst ISPs I've ever had.

They break service level agreements, they promise a working high speed line with nothing to show for it.

They literally overstep their rights as an ISP and have not followed the laws around debit orders and what's allowed and they do not follow any of the Consumer protection act sections.

These guys will debit your account, but provide you with a horribly functioning line.

Definitely would not recommend them and Evotel simply wash their hands in this case and leave you with a horrible situation of no service.

Genuinely believe a serious audit should be done on Net99 and Evotel. They definitely have recklessly broken regulatory requirements and continue to take deductions.

Serious consideration should be taken into investigating the companies for ***** and to take action accordingly.

0
Replies (1)
Net Nine Nine
Net Nine Nine's reply14 Feb 2023, 17:18
Official
 Hi there Nick. 

We apologise for the delayed response and are glad to hear our teams managed to sort all issues out. Please do reach out to us if you need us to assist with anything, we'll be happy and ready to help.