1 reviews | Active since Oct 2010
Net Nine Nine Should get competition
Worst ISP I have came across in my life. Moved from Protea Glen to Kagiso and unfortunately Net Nine Nine is the only ISP I am told in Kagiso maybe that explains their lack of customer service. App**** for service through their useless App on 2023/01/02 and did not get a reference number or anything. Tried through the same App to contact their Support site but kept on being kicked out.
Finally decided to take the email address from the same App and compose a new email. Was contacted and promised that installation was going to take place after making payment. Paid the same day on 2023/01/04 and received and conformation email that promised installation the next day at 13:30.
11:30 on 2023/01/05 a lady technician shows up at me house whilst I am not there speaks to the guys working at my house leaves without phoning me. I get back phone their installation dept and spoke to Kim at 12:00 and he said he will call me back I am still waiting.
12:39 the same day I get an email from Josephine Orange and instructs me to phone her back cos technicians can't find my place. How if the lady was there before? Again why should I phone a company when I will be paying them every month for service they will rendering if they will be rendering that is.
I sent two mails later to both Josephine and their Support site but they were ignored. Tried to call the same number Josephine said I should phone but the message said the number is currently not available.
We are sincerely sorry for the back and forth that you have experienced with your installation. Our Installation Team has confirmed that our contractors are on their way and we look forward to having your installation completed as soon as possible.
Once again, we are very sorry for these delays, but we appreciate you reaching out so we can have this rectified.
We are sincerely sorry for the back and forth that you have experienced with your installation. Our Installation Team has confirmed that our contractors are on their way and we look forward to having your installation completed as soon as possible.
Once again, we are very sorry for these delays, but we appreciate you reaching out so we can have this rectified.
With my previous ISP on the same package I am getting now, I was paying R 399 and was able to connect 10 devices but with Net Nine Nine I am paying R 379 and only connecting 5 devices. Maybe with competitors this will change and I will then leave.
With my previous ISP on the same package I am getting now, I was paying R 399 and was able to connect 10 devices but with Net Nine Nine I am paying R 379 and only connecting 5 devices. Maybe with competitors this will change and I will then leave.
We are glad that Minky managed to sort you out and get you installed. We are extremally sorry for the delay and apologise for it sincerely. If you ever do need assistance, please reach out to us so we can help sort out any trouble you are having.
We are glad that Minky managed to sort you out and get you installed. We are extremally sorry for the delay and apologise for it sincerely. If you ever do need assistance, please reach out to us so we can help sort out any trouble you are having.