SM
Sibusiso M
1 reviews | Active since Aug 2026
19 Aug 2026, 09:35
Net Nine Nine Poor Service.
A sorry excuse for an internet provider. Reported connectivity issues not responded to. Service center never responsive until a day later... If they actually do. Daily unstable connection,literally blacks out, seemingly on planned intervals. If connectivity is up and working, tests show lower bandwidth than what is being paid for.
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Replies (2)
Net Nine Nine's replyOfficial
19 Aug 2026, 09:49Good morning Sibusiso,
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration caused by the connectivity issues and the experience you have had when trying to obtain assistance.
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration caused by the connectivity issues and the experience you have had when trying to obtain assistance.
We can confirm that a support ticket was logged for your service this morning. The matter has also been escalated to our Support team to investigate the intermittent connectivity and bandwidth concerns you have raised and provide the necessary assistance.
Please note that our average resolution timeframe for network-related faults is 72 hours as stipulated in our Terms and Conditions. While your ticket is currently within this timeframe, our team will work to identify and resolve the issue as soon as possible.
Net Nine Nine's reply19 Aug 2026, 09:49
Official
Good morning Sibusiso,
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration caused by the connectivity issues and the experience you have had when trying to obtain assistance.
Thank you for bringing your concerns to our attention. We sincerely apologise for the frustration caused by the connectivity issues and the experience you have had when trying to obtain assistance.
We can confirm that a support ticket was logged for your service this morning. The matter has also been escalated to our Support team to investigate the intermittent connectivity and bandwidth concerns you have raised and provide the necessary assistance.
Please note that our average resolution timeframe for network-related faults is 72 hours as stipulated in our Terms and Conditions. While your ticket is currently within this timeframe, our team will work to identify and resolve the issue as soon as possible.
SM
Sibusiso M's updateReviewer Update
24 Aug 2026, 10:50Since the above review...
No difference in network quality.
Recieved several messages about degraded network and even outages from Net 99.
Technicians came and said they'll bring another router, however texted that their office says my router has no problem.
My neighbor who is also on Net 99 and on the same package has no connectivity issues. Tested all my devices on their line and everything works 100%.
This now leaves a question, Is Net 99 able to fix this or not.
No difference in network quality.
Recieved several messages about degraded network and even outages from Net 99.
Technicians came and said they'll bring another router, however texted that their office says my router has no problem.
My neighbor who is also on Net 99 and on the same package has no connectivity issues. Tested all my devices on their line and everything works 100%.
This now leaves a question, Is Net 99 able to fix this or not.
SM
Sibusiso M's update24 Aug 2026, 10:50
Reviewer Update
Since the above review...
No difference in network quality.
Recieved several messages about degraded network and even outages from Net 99.
Technicians came and said they'll bring another router, however texted that their office says my router has no problem.
My neighbor who is also on Net 99 and on the same package has no connectivity issues. Tested all my devices on their line and everything works 100%.
This now leaves a question, Is Net 99 able to fix this or not.
No difference in network quality.
Recieved several messages about degraded network and even outages from Net 99.
Technicians came and said they'll bring another router, however texted that their office says my router has no problem.
My neighbor who is also on Net 99 and on the same package has no connectivity issues. Tested all my devices on their line and everything works 100%.
This now leaves a question, Is Net 99 able to fix this or not.