SM
Sebani M
1 reviews | Active since Feb 2026
04 Mar 2026, 09:33
NET Nine Nine Poor Service
My partner (Mogomotsi) and I are interest in net nine nine wifi installation , we paid R 379 for the monthly subscription with the promise the technicians will be dispatched once we pay on the 28th Feb. 2026, after many calls and being sent from pillar to post, the technicians came on the 03/03/2026 to install the modem and we were told that it will take approximately an hour for the WIFI connection to be established, we waited till sunset and now it is the 04/03/2026 and the contact lady in Ga-Rankuwa branch has blocked our calls because they are failing to deliver on their promise. Shame on you NET Nine nine.
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Net Nine Nine's replyOfficial
04 Mar 2026, 09:38Hi Sebani and Mogomotsi, we sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service we aim to provide. We understand how disappointing it is to have made a payment, waited for installation, and still not have your connection activated. Please be assured that blocking customer calls is unacceptable, and this matter will be escalated immediately for investigation. We kindly ask that you share your account details or reference number so we can urgently follow up with the Ga-Rankuwa branch and ensure your WiFi connection is activated without further delay. We truly regret the inconvenience caused and appreciate you bringing this to our attention so we can resolve it as a priority.
Net Nine Nine's reply04 Mar 2026, 09:38
Official
Hi Sebani and Mogomotsi, we sincerely apologize for the frustrating experience you’ve had. This is certainly not the level of service we aim to provide. We understand how disappointing it is to have made a payment, waited for installation, and still not have your connection activated. Please be assured that blocking customer calls is unacceptable, and this matter will be escalated immediately for investigation. We kindly ask that you share your account details or reference number so we can urgently follow up with the Ga-Rankuwa branch and ensure your WiFi connection is activated without further delay. We truly regret the inconvenience caused and appreciate you bringing this to our attention so we can resolve it as a priority.