OM
Omphile M

1 reviews | Active since Feb 2020

12 Mar 2026, 18:47

Net Nine Nine Perpetual Sorry

My acc # is A133796-1. I joined on the 7th of Jan 2026. I pay R499/pm. Jan was the only month I enjoyed my intended speed. The whole of Feb my internet was fluctuating and YouTube would downgrade me to 480p while alone. But this month Mar, has just been really bad where 480p also buffers. Irritatingly this happens even when I'm alone. As of this week we keep receiving an SMS that says they are aware of the network issue and are working on it - WITHOUT A DEFINITE DATE AS TO BY WHEN. I cannot supplement my internet by having to buy mobile data while I pay for for a 50Mb line. Today the 12th, their internet is not working. That's what made me write this. I am starting to regret leaving Afrihost Fixed LTE for Net nine nine.

0
Replies (3)
Net Nine Nine
Net Nine Nine's reply12 Mar 2026, 18:53
Official
Good evening Omphile. 

We apologise for the disruptions to service recently. Our team has been working to stabilise services all day, and we believe we'll be able to get your line sorted out soon. Our team will be in touch with you shortly to assist more directly. We will make sure your service experience is back on track as quickly as possible. 
OM
Omphile M's update12 Mar 2026, 19:11
Reviewer Update
Thank you for calling speedily. I'll wait for the technicians to come fix the identified sagging line. Hopefully that is the issue.
Net Nine Nine
Net Nine Nine's reply13 Mar 2026, 08:16
Official
Our team will have you up and running as soon as possible.