TM
Tebogo M
1 reviews | Active since Sept 2018
16 Mar 2026, 12:28
Net nine nine , pathetic service
I was actually looking for -star if it was possible.
I work from home full time , over the weekend I had internet disconnecting every 40 minutes .
I ended up having to buy data cause I was working , the worst part when I called the support team no where to be found.
I called again this morning I waiting for 15 minutes each time that call thing say am caller number 20 for 15 minutes.
I went to Facebook and DM my issue,all I get is blue tick no response.
I am paying for this service,it's not for free but feels like am getting it for free.
And what makes me more angry is now am fighting with my boss over something I have no controller over cause the is no ****** support.
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Replies (2)
Net Nine Nine's replyOfficial
16 Mar 2026, 12:30Hi Tebogo, we are truly sorry to hear about your experience and understand how frustrating this must be, especially when you rely on a stable connection to work from home. We also apologise for the difficulty you experienced trying to reach our support team — this is not the level of service we aim to provide.We’d really like the opportunity to look into this for you as a priority. Please send us a direct message with your account details and contact number so we can escalate the matter to our technical and support teams for urgent investigation and assistance.We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Net Nine Nine's reply16 Mar 2026, 12:30
Official
Hi Tebogo, we are truly sorry to hear about your experience and understand how frustrating this must be, especially when you rely on a stable connection to work from home. We also apologise for the difficulty you experienced trying to reach our support team — this is not the level of service we aim to provide.We’d really like the opportunity to look into this for you as a priority. Please send us a direct message with your account details and contact number so we can escalate the matter to our technical and support teams for urgent investigation and assistance.We sincerely apologise for the inconvenience this has caused and appreciate you bringing it to our attention.
Net Nine Nine's replyOfficial
16 Mar 2026, 15:32Thank you for getting back to us and for sharing your details.
Please note that rebates or refunds are subject to our Terms and Conditions. We kindly ask that you review our T&Cs regarding service interruptions and rebates. At this stage, we are unable to confirm a refund while the matter is still under investigation.
Our technical team is currently looking into the issue affecting your connection and will provide feedback once the investigation has been completed. We appreciate your patience while we work to resolve this.
Please note that rebates or refunds are subject to our Terms and Conditions. We kindly ask that you review our T&Cs regarding service interruptions and rebates. At this stage, we are unable to confirm a refund while the matter is still under investigation.
Our technical team is currently looking into the issue affecting your connection and will provide feedback once the investigation has been completed. We appreciate your patience while we work to resolve this.
Net Nine Nine's reply16 Mar 2026, 15:32
Official
Thank you for getting back to us and for sharing your details.
Please note that rebates or refunds are subject to our Terms and Conditions. We kindly ask that you review our T&Cs regarding service interruptions and rebates. At this stage, we are unable to confirm a refund while the matter is still under investigation.
Our technical team is currently looking into the issue affecting your connection and will provide feedback once the investigation has been completed. We appreciate your patience while we work to resolve this.
Please note that rebates or refunds are subject to our Terms and Conditions. We kindly ask that you review our T&Cs regarding service interruptions and rebates. At this stage, we are unable to confirm a refund while the matter is still under investigation.
Our technical team is currently looking into the issue affecting your connection and will provide feedback once the investigation has been completed. We appreciate your patience while we work to resolve this.