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glen S
1 reviews | Active since Jul 2025
20 Mar 2026, 10:56
net nine nine not providing with good service to its costumers
I have been illtreated by the net nine nine last night I had no signal from 18h00 till this morning when I left for work, so I have been trying to call them all they do is put me on hold and end up hanging off my call that is totally unfair for me since I have a contract with them I m even thinking of counselling the whole thing cause I feel like this is a **** mind you the signal is still off they cant even send a SMS to notify if the is a problem with the network
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Replies (7)0
Replies (7)
Net Nine Nine's replyOfficial
20 Mar 2026, 11:15Hi Glen, we’re truly sorry to hear about your experience and understand how frustrating this must have been, especially being without service for such a long period and struggling to reach support. This is certainly not the experience we want our customers to have.
We apologise for the inconvenience caused. Please send us a direct message with your account details and contact number so we can investigate the issue on your line and provide you with an update regarding the network in your area. We appreciate you bringing this to our attention and would like the opportunity to assist you further.
We apologise for the inconvenience caused. Please send us a direct message with your account details and contact number so we can investigate the issue on your line and provide you with an update regarding the network in your area. We appreciate you bringing this to our attention and would like the opportunity to assist you further.
Net Nine Nine's reply20 Mar 2026, 11:15
Official
Hi Glen, we’re truly sorry to hear about your experience and understand how frustrating this must have been, especially being without service for such a long period and struggling to reach support. This is certainly not the experience we want our customers to have.
We apologise for the inconvenience caused. Please send us a direct message with your account details and contact number so we can investigate the issue on your line and provide you with an update regarding the network in your area. We appreciate you bringing this to our attention and would like the opportunity to assist you further.
We apologise for the inconvenience caused. Please send us a direct message with your account details and contact number so we can investigate the issue on your line and provide you with an update regarding the network in your area. We appreciate you bringing this to our attention and would like the opportunity to assist you further.
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glen S's updateReviewer Update
20 Mar 2026, 12:52where do I send my details since no one won't take my call from your office it is now the second time I m calling your office and I'm caller number 40 for more than 30 minutes on the you suppose to have my e mail and contact with you since I'm your customer
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glen S's update20 Mar 2026, 12:52
Reviewer Update
where do I send my details since no one won't take my call from your office it is now the second time I m calling your office and I'm caller number 40 for more than 30 minutes on the you suppose to have my e mail and contact with you since I'm your customer
Net Nine Nine's replyOfficial
20 Mar 2026, 14:04We apologise for the difficulty you’re experiencing reaching our support line and understand how frustrating this must be.
You can send your details here including your full name, contact number, and address linked to your account, so we can locate your profile and assist you further. Our team will then follow up on the matter
You can send your details here including your full name, contact number, and address linked to your account, so we can locate your profile and assist you further. Our team will then follow up on the matter
Net Nine Nine's reply20 Mar 2026, 14:04
Official
We apologise for the difficulty you’re experiencing reaching our support line and understand how frustrating this must be.
You can send your details here including your full name, contact number, and address linked to your account, so we can locate your profile and assist you further. Our team will then follow up on the matter
You can send your details here including your full name, contact number, and address linked to your account, so we can locate your profile and assist you further. Our team will then follow up on the matter
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glen S's updateReviewer Update
20 Mar 2026, 14:38You can contact me on that number ***
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glen S's update20 Mar 2026, 14:38
Reviewer Update
You can contact me on that number ***
Net Nine Nine's replyOfficial
20 Mar 2026, 15:14Thank you
Net Nine Nine's reply20 Mar 2026, 15:14
Official
Thank you
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glen S's updateReviewer Update
20 Mar 2026, 15:26So how long more must I wait for your call this goes to show that I'm not a valuable client to u net nine nine I think it is best if we part way b4 this goes far like it is already
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glen S's update20 Mar 2026, 15:26
Reviewer Update
So how long more must I wait for your call this goes to show that I'm not a valuable client to u net nine nine I think it is best if we part way b4 this goes far like it is already
Net Nine Nine's replyOfficial
20 Mar 2026, 18:14 Hi again. Our team tried to contact you but received no response. Kindly provide an alternative contact number so we can reach you.
Net Nine Nine's reply20 Mar 2026, 18:14
Official
Hi again. Our team tried to contact you but received no response. Kindly provide an alternative contact number so we can reach you.