KM
Kamogelo M
1 reviews | Active since Sept 2026
11 Sept 2026, 20:28
Net nine nine is the worst wifi service provider
The worst wifi provider. They always have a cable problem excuse every month. Unreliable and wouldn't recommend it to anyone.
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Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
11 Sept 2026, 21:11Hi there,
We’re sorry to hear about your experience and understand your frustration with recurring connectivity issues. We recognise how disappointing it is when service disruptions become a repeated concern.
Your feedback regarding the reliability of the service and recurring cable-related issues has been noted and will be escalated to the relevant team for review and follow-up. We apologise for the inconvenience caused.
Net Nine Nine's reply11 Sept 2026, 21:11
Official
Hi there,
We’re sorry to hear about your experience and understand your frustration with recurring connectivity issues. We recognise how disappointing it is when service disruptions become a repeated concern.
Your feedback regarding the reliability of the service and recurring cable-related issues has been noted and will be escalated to the relevant team for review and follow-up. We apologise for the inconvenience caused.
KM
Kamogelo M's updateReviewer Update
11 Sept 2026, 21:27Issues are always noted and escalated to the relevant teams all the time. I don't actually see what your teams are doing because its the dame thing every month. Honestly, the Westrand needs another service provider.
KM
Kamogelo M's update11 Sept 2026, 21:27
Reviewer Update
Issues are always noted and escalated to the relevant teams all the time. I don't actually see what your teams are doing because its the dame thing every month. Honestly, the Westrand needs another service provider.
Net Nine Nine's replyOfficial
12 Sept 2026, 08:47We understand your frustration, particularly when you have experienced repeated disruptions and feel that previous escalations have not resulted in the improvement you expect.
We recognise that customers ultimately measure our service by the reliability of their connection, not by how many times an issue is escalated.
In this instance, multiple locations in the Westrand are experiencing connectivity issues. The fault originates from infrastructure managed by our upstream Fibre Network Operator (FNO) and is not a fault originating from Net Nine Nine’s network. The FNO is actively working to restore connectivity across the affected locations.
As your Internet Service Provider, we remain in communication with the FNO and continue to follow up on restoration progress on behalf of our customers.
We understand that this does not lessen the inconvenience of being without service. Updates regarding restoration progress will continue to be communicated through our Network Status page on our website as they are received from the FNO.
Link: https: https://evotel.co.za/
Link: https: https://evotel.co.za/
Net Nine Nine's reply12 Sept 2026, 08:47
Official
We understand your frustration, particularly when you have experienced repeated disruptions and feel that previous escalations have not resulted in the improvement you expect.
We recognise that customers ultimately measure our service by the reliability of their connection, not by how many times an issue is escalated.
In this instance, multiple locations in the Westrand are experiencing connectivity issues. The fault originates from infrastructure managed by our upstream Fibre Network Operator (FNO) and is not a fault originating from Net Nine Nine’s network. The FNO is actively working to restore connectivity across the affected locations.
As your Internet Service Provider, we remain in communication with the FNO and continue to follow up on restoration progress on behalf of our customers.
We understand that this does not lessen the inconvenience of being without service. Updates regarding restoration progress will continue to be communicated through our Network Status page on our website as they are received from the FNO.
Link: https: https://evotel.co.za/
Link: https: https://evotel.co.za/
KM
Kamogelo M's updateReviewer Update
12 Sept 2026, 09:22I understand that the infrastructure belongs to the FNO and that Net Nine Nine may not physically control the network. However, as a paying customer, I subscribe to Net Nine Nine for a reliable internet service, and unfortunately, these recurring outages have become a regular problem.
The frustration is not just about this particular outage—it is that the same cable and infrastructure issues seem to happen repeatedly, often with the same explanation and no visible long-term improvement.
At some point, customers need more than updates saying the matter has been escalated. We need to know what is actually being done to prevent these recurring disruptions. If the infrastructure provider continues to cause frequent outages, what measures are being taken to ensure customers receive the reliable service they are paying for?
I still stand on the stance that the Westrand deserves a more reliable fibre service because these monthly disruptions are simply becoming unacceptable.
KM
Kamogelo M's update12 Sept 2026, 09:22
Reviewer Update
I understand that the infrastructure belongs to the FNO and that Net Nine Nine may not physically control the network. However, as a paying customer, I subscribe to Net Nine Nine for a reliable internet service, and unfortunately, these recurring outages have become a regular problem.
The frustration is not just about this particular outage—it is that the same cable and infrastructure issues seem to happen repeatedly, often with the same explanation and no visible long-term improvement.
At some point, customers need more than updates saying the matter has been escalated. We need to know what is actually being done to prevent these recurring disruptions. If the infrastructure provider continues to cause frequent outages, what measures are being taken to ensure customers receive the reliable service they are paying for?
I still stand on the stance that the Westrand deserves a more reliable fibre service because these monthly disruptions are simply becoming unacceptable.
Net Nine Nine's replyOfficial
12 Sept 2026, 10:13 Thank you for your reply. Your response and concerns have been noted.
I can assure you that the relevant technical teams are actively working to resolve the current network disruption and restore your service as quickly as possible. Restoration remains the priority while work on the affected infrastructure continues.
I can assure you that the relevant technical teams are actively working to resolve the current network disruption and restore your service as quickly as possible. Restoration remains the priority while work on the affected infrastructure continues.
For the latest information regarding the outage and restoration progress, please refer to the Network Status page on our website, where updates will continue to be communicated as they become available.
Link: https: https://evotel.co.za/
Link: https: https://evotel.co.za/
Net Nine Nine's reply12 Sept 2026, 10:13
Official
Thank you for your reply. Your response and concerns have been noted.
I can assure you that the relevant technical teams are actively working to resolve the current network disruption and restore your service as quickly as possible. Restoration remains the priority while work on the affected infrastructure continues.
I can assure you that the relevant technical teams are actively working to resolve the current network disruption and restore your service as quickly as possible. Restoration remains the priority while work on the affected infrastructure continues.
For the latest information regarding the outage and restoration progress, please refer to the Network Status page on our website, where updates will continue to be communicated as they become available.
Link: https: https://evotel.co.za/
Link: https: https://evotel.co.za/