RD
Rowena D
1 reviews | Active since Feb 2020
07 May 2026, 15:33
Net Nine Nine Is A ****
Since Saturday we don’t have internet, no onset answers the call. The call centre is not even working, they debited account. I’m taking this further for my refund this company is a ****.
Helpful (0)
Replies (4)0
Replies (4)
Net Nine Nine's replyOfficial
07 May 2026, 15:37Hi Rowena!
We sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and difficulty reaching support. This is certainly not the experience we aim to provide our clients. We have escalated your query to our support team so they can urgently investigate the matter and assist you further. Your feedback has been noted and taken seriously.
We sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and difficulty reaching support. This is certainly not the experience we aim to provide our clients. We have escalated your query to our support team so they can urgently investigate the matter and assist you further. Your feedback has been noted and taken seriously.
Net Nine Nine's reply07 May 2026, 15:37
Official
Hi Rowena!
We sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and difficulty reaching support. This is certainly not the experience we aim to provide our clients. We have escalated your query to our support team so they can urgently investigate the matter and assist you further. Your feedback has been noted and taken seriously.
We sincerely apologise for the frustration and inconvenience caused by the prolonged downtime and difficulty reaching support. This is certainly not the experience we aim to provide our clients. We have escalated your query to our support team so they can urgently investigate the matter and assist you further. Your feedback has been noted and taken seriously.
Net Nine Nine's replyOfficial
07 May 2026, 15:47Our support representatives are trying to reach out to you. Can you please provide us with an alternative number we can contact you on.
Net Nine Nine's reply07 May 2026, 15:47
Official
Our support representatives are trying to reach out to you. Can you please provide us with an alternative number we can contact you on.
Net Nine Nine's replyOfficial
07 May 2026, 15:52Hi there!
Can you also please send us the S/N number linked to your active account where the money was debited from.
Can you also please send us the S/N number linked to your active account where the money was debited from.
Net Nine Nine's reply07 May 2026, 15:52
Official
Hi there!
Can you also please send us the S/N number linked to your active account where the money was debited from.
Can you also please send us the S/N number linked to your active account where the money was debited from.
Net Nine Nine's replyOfficial
08 May 2026, 11:32Thank you, our team will contact you
Net Nine Nine's reply08 May 2026, 11:32
Official
Thank you, our team will contact you