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RJ
Reshawn J

1 reviews | Active since Nov 2015

10 Feb 2026, 13:36

Net Nine Nine ****

Net Nine Nine ****

i have An evotel line and my ISP is Net Nine Nine, i have the highest package 850mbps

1. my network do not connect to the EA servers and my kids cannot play with their XBOX online. when i switch to mobile hotspot everything works. EA advised it is my Sp. i Logged a ticket weeks ago with net nine nine, but no one seems to know whats going on

2. My ISP Net nine Nine advised Evotel dont support IPV6 and they cant change me From IPV4 TO IPV6, but Evotel said they do support it and the ONT i have also Supports it. Another ISP RSA Web advised they can do it for me with the evotel line and same ONT. Tech Support in net Nine Nine is lying and lazy to assist

3. My DSTV stream App dont work on my TV OR My cell Phone. , when i switch to mobile hot spot or data on my cell phone , dstv stream works normal.

4. my Dad has the package with Net Nine Nine and the same issues apply . so its not just one house

how can i have internet in my house when half the things don't work.

i gave them time to resolve the issues but nothing is materializing.

they boast about resolving issues in 72 Hours

i complained about my DSTV issue about 2 years now and my xbox issue about 2 weeks now.

0
Replies (4)
Net Nine Nine
Net Nine Nine's reply10 Feb 2026, 13:58
Official
Hi Reshawn, we apologise for the ongoing issues and frustration caused. We acknowledge the EA, DStv Stream, and IPv6 concerns affecting multiple households. This matter is being escalated to senior network engineers for urgent investigation. We’ll provide feedback and next steps as soon as possible.



RJ
Reshawn J's update10 Feb 2026, 14:08
Reviewer Update
Well Your Senior Chief Engineers are not treating this matter urgently, because Im been hearing this for Long now. if this has not been fixed by end of the week. i will cancel and take a another contract somewhere else , a ISP that actually cares about their clients
Net Nine Nine
Net Nine Nine's reply10 Feb 2026, 14:13
Official
 We hear you, and we’re truly sorry for the continued delays. We understand why you feel this way, as this matter has taken far too long. Your feedback and deadline have been noted, and this has been escalated with urgency. We value you as a client and will do our best to resolve this promptly. 
RJ
Reshawn J's update13 Feb 2026, 15:59
Reviewer Update
Hi
Nothing has been resolved 😞
Looks like URLs chief engineer dose not know what they doing... Please can you cancel ❌ my services and release my line.. I have URL time and I have been very patient.