MTPM
Monageng Thabiso Peter Manamela
1 reviews | Active since Jan 2024
18 Jan 2024, 12:10
Net nine nine
My name is Monageng Thabiso Peter Manamela home address 13768/11 Albert Luthuli street kagiso Ext 8 I made payment on the 11th of January installation was done on the 12th but the wifi line is not connected to the pole then they said they Will attend it the following day till date I'm still waiting for them no communication from them. The said part it's that I'm not new on net nine nine at 1st everything went smooth so now I'm in installing at another address it's a problem and before we did not pay upfront but this went smooth now that we pay upfront it's a problem so taday if it's not active I'd like to have my money by the end of today thanks
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Replies (5)
Net Nine Nine's replyOfficial
18 Jan 2024, 12:41Hi Monageng, apologies for the inconvenience and we understand that the current issue is causing frustration. Please be aware that due to ongoing maintenance work being carried out in Kagiso, your line may be down until the maintenance is resolved. Our team will contact you shortly to provide further explanation and address any other concerns you may have.
Net Nine Nine's reply18 Jan 2024, 12:41
Official
Hi Monageng, apologies for the inconvenience and we understand that the current issue is causing frustration. Please be aware that due to ongoing maintenance work being carried out in Kagiso, your line may be down until the maintenance is resolved. Our team will contact you shortly to provide further explanation and address any other concerns you may have.
MTPM
Monageng Thabiso Peter Manamela's updateReviewer Update
18 Jan 2024, 14:10It's not about maintenance where I'm currently staying they do have net nine nine account which is working very smooth which is now working my one is not connected at all on the line it's only connected to power not internet supplier and you calling me try to make me understand it even frustrate me more why can't you guys send one of the technicians to have a look cos from my point of view the installation was not fully done my cable is not connected to the pole I don't know how hard is it to understand that 😔
MTPM
Monageng Thabiso Peter Manamela's update18 Jan 2024, 14:10
Reviewer Update
It's not about maintenance where I'm currently staying they do have net nine nine account which is working very smooth which is now working my one is not connected at all on the line it's only connected to power not internet supplier and you calling me try to make me understand it even frustrate me more why can't you guys send one of the technicians to have a look cos from my point of view the installation was not fully done my cable is not connected to the pole I don't know how hard is it to understand that 😔
Net Nine Nine's replyOfficial
18 Jan 2024, 14:25Our team has requested that the maintenance team come to your house directly. They have confirmed their visit, so please ensure there is someone available to let them in.
Net Nine Nine's reply18 Jan 2024, 14:25
Official
Our team has requested that the maintenance team come to your house directly. They have confirmed their visit, so please ensure there is someone available to let them in.
MTPM
Monageng Thabiso Peter Manamela's updateReviewer Update
18 Jan 2024, 15:36I waited for an hour nobody came, come on guys this is so annoying big time😠😠 m the one pushing for this thing to happen I want my money I don't want anything to do with I feel disrespected and abused by your poor services
MTPM
Monageng Thabiso Peter Manamela's update18 Jan 2024, 15:36
Reviewer Update
I waited for an hour nobody came, come on guys this is so annoying big time😠😠 m the one pushing for this thing to happen I want my money I don't want anything to do with I feel disrespected and abused by your poor services
Net Nine Nine's replyOfficial
19 Jan 2024, 09:01Hi Monageng, we understand that your time is valuable and we sincerely apologize for the delay in sending our team to assist you at your house. Rest assured, our team is on their way and will do everything possible to resolve your issue. Thank you for your patience and understanding.
Net Nine Nine's reply19 Jan 2024, 09:01
Official
Hi Monageng, we understand that your time is valuable and we sincerely apologize for the delay in sending our team to assist you at your house. Rest assured, our team is on their way and will do everything possible to resolve your issue. Thank you for your patience and understanding.