BT
Barry T
1 reviews | Active since Apr 2022
08 Aug 2025, 17:58
Net Nine Nine
Net 99 is a good choice,only when there are no other server providers in your area. The wifi is good but ONLY when the wifi is actually on,the down time's i have with this server provider is insane ! Been off for 2 days now,it's so frustrating when you have smart devices running on your wifi (Lighs,Kettle etc). Defnintely looking for another service provider,as i can no longer take this.Very very poor.
Helpful (0)
Replies (5)0
Replies (5)
Net Nine Nine's replyOfficial
08 Aug 2025, 18:04Hi Barry!
Thank you for your honest feedback and we're truly sorry for the inconvenience you've experienced. We completely understand how frustrating it is to deal with extended downtime especially when your home relies on a stable connection for smart devices.
This is certainly not the experience we aim to provide and your frustration is valid. Please know that our technical team is working hard to resolve the issue affecting your area and we’re doing everything possible to get services fully restored.
We’d like the chance to turn this around.
We’ll prioritise your case and ensure you're kept updated every step of the way. Our support team will be in touch shortly to resolve the issue.
Thank you for your honest feedback and we're truly sorry for the inconvenience you've experienced. We completely understand how frustrating it is to deal with extended downtime especially when your home relies on a stable connection for smart devices.
This is certainly not the experience we aim to provide and your frustration is valid. Please know that our technical team is working hard to resolve the issue affecting your area and we’re doing everything possible to get services fully restored.
We’d like the chance to turn this around.
We’ll prioritise your case and ensure you're kept updated every step of the way. Our support team will be in touch shortly to resolve the issue.
Net Nine Nine's reply08 Aug 2025, 18:04
Official
Hi Barry!
Thank you for your honest feedback and we're truly sorry for the inconvenience you've experienced. We completely understand how frustrating it is to deal with extended downtime especially when your home relies on a stable connection for smart devices.
This is certainly not the experience we aim to provide and your frustration is valid. Please know that our technical team is working hard to resolve the issue affecting your area and we’re doing everything possible to get services fully restored.
We’d like the chance to turn this around.
We’ll prioritise your case and ensure you're kept updated every step of the way. Our support team will be in touch shortly to resolve the issue.
Thank you for your honest feedback and we're truly sorry for the inconvenience you've experienced. We completely understand how frustrating it is to deal with extended downtime especially when your home relies on a stable connection for smart devices.
This is certainly not the experience we aim to provide and your frustration is valid. Please know that our technical team is working hard to resolve the issue affecting your area and we’re doing everything possible to get services fully restored.
We’d like the chance to turn this around.
We’ll prioritise your case and ensure you're kept updated every step of the way. Our support team will be in touch shortly to resolve the issue.
BT
Barry T's updateReviewer Update
08 Aug 2025, 19:51Thank you for your quick response.Stefan and your team a special thanks to you for your quick work and efforts,thanks for the friendliness and also proffesionalism.I believe things would get better after having a chat with you guys.
BT
Barry T's update08 Aug 2025, 19:51
Reviewer Update
Thank you for your quick response.Stefan and your team a special thanks to you for your quick work and efforts,thanks for the friendliness and also proffesionalism.I believe things would get better after having a chat with you guys.
Net Nine Nine's replyOfficial
08 Aug 2025, 19:54Thanks for the feedback Barry! We're always here to assist.
Net Nine Nine's reply08 Aug 2025, 19:54
Official
Thanks for the feedback Barry! We're always here to assist.
BT
Barry T's updateReviewer Update
08 Aug 2025, 20:19Thank you Mandly aswell for assisting me with getting my line back on !All is sorted now again !
BT
Barry T's update08 Aug 2025, 20:19
Reviewer Update
Thank you Mandly aswell for assisting me with getting my line back on !All is sorted now again !
Net Nine Nine's replyOfficial
09 Aug 2025, 08:35Thank you Barry, we are glad you are back online
Net Nine Nine's reply09 Aug 2025, 08:35
Official
Thank you Barry, we are glad you are back online