HH
Hlangathiwa H-langi
1 reviews | Active since Feb 2026
03 May 2026, 07:57
My network is down since yesterday and I cannot get hold of them I dont know what is the problem and I an a paying customer always paying on time
My network is down since yesterday and I cannot get hold of them I dont know what is the problem and I an a paying customer always paying on time. Now my kids cannot do their school projects because we don't have internet i have to buy data ib order for us to do the school work
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Replies (1)
Net Nine Nine's replyOfficial
03 May 2026, 09:17Hi there,
We’re really sorry to hear about your experience. We understand how stressful and frustrating it is to be without internet, especially when your children need it for school projects and you’ve had to spend extra money on mobile data despite being a paying customer.
We also apologise for the difficulty you’ve experienced trying to get hold of support. That lack of communication only adds to the frustration, and it’s not the level of service we aim to provide. Your matter will be escalated for urgent follow-up so the team can investigate the outage and assist in getting your connection restored as quickly as possible. Thank you for bringing this to our attention.
Net Nine Nine's reply03 May 2026, 09:17
Official
Hi there,
We’re really sorry to hear about your experience. We understand how stressful and frustrating it is to be without internet, especially when your children need it for school projects and you’ve had to spend extra money on mobile data despite being a paying customer.
We also apologise for the difficulty you’ve experienced trying to get hold of support. That lack of communication only adds to the frustration, and it’s not the level of service we aim to provide. Your matter will be escalated for urgent follow-up so the team can investigate the outage and assist in getting your connection restored as quickly as possible. Thank you for bringing this to our attention.