My mother's cellphone number that registered for the wifi is ***. I spoke to Lebo on the 28 September and she gave me her WhatsApp number .That's where we were communicating. She kept quiet on the 29 September and I'm the one that asked for feedb

My experience with net nine nine was bad. My mom(Matilda Maserumule)app**** for their services and the consultant that assisted her didn't say anything about the compulsory debit order of 3 consecutive months. At the time of activation l they said the money must be deducted from the bank and it will be a once of payment and then we will pay every month at their branch. Then the second month they didn't deduct anything from the bank account and the money was paid on the 2th August. I was surprised on the 28 when I saw a debit from them and I called them and explained everything. And I also told them that I wasn't planning to pay since we have a transformer issue and we don't have electricity and I don't know when will the issue be resolved. I spoke to Lebo, she said there's nothing they can do. The only thing I can do is to cancel their services but they won't refund me the money that they took which will be for September. So which means I'll be paying for nothing since I won't be using the wifi. How is that fair. Their wifi services for August will last until the 2th of September then that's when the payment for September will start. They are unable to help me knowing that we won't be using their services but they took my money. I told them in time before the new month could start but they don't want to help. I was happy with their services but now I'm not👎