RR
Rachel R
1 reviews | Active since Oct 2023
08 May 2026, 11:34
My mom’s internet connection has been off for the past 4 days
My mom’s internet connection has been off for the past 4 days. She went to the office to tell them.. we called but they have not sent anyone to come check the problem which is outside on the cable
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Net Nine Nine's replyOfficial
08 May 2026, 11:39Hi Rachel, we sincerely apologise for the ongoing interruption and the inconvenience this has caused. This is certainly not the service experience we aim to deliver.
Kindly provide the ticket number so we can urgently trace the fault, escalate the matter, and ensure it is attended to as soon as possible.
Net Nine Nine's reply08 May 2026, 11:39
Official
Hi Rachel, we sincerely apologise for the ongoing interruption and the inconvenience this has caused. This is certainly not the service experience we aim to deliver.
Kindly provide the ticket number so we can urgently trace the fault, escalate the matter, and ensure it is attended to as soon as possible.