Most horrible service

Net nine nine don't care about their customers even though we are paying customers they sent a message that they was maitanance and there will be brief disruption. 10 hours later I still don't have connection. I called their call centre held on gor an hour, only after an hour I'm told their operating hours are 8 yo 5. How had my call been moving up because at some point I was caller 22 then yo first caller inine. Am I supposed to understand? Do they understand if I have not paid? This us annoying I have lost 8hours of work 10hours is not brief It's even going to be more than 10 hours because now I can only speak to them tomorrow. Absolutely nonsensical.