****med by Net nine nine

There is a sales agent that came last month on the 20/09/2023 to sell me the Fibre package, with excitement I agreed and told her to come back on the 23/09/2023 for installation and payment. She came her name is Thabang and she swiped my card and said it declined then she said she would try again and still it declined so when I checked my app with her the payment went through twice and she promised the refund and I sent her my bank statement on the 10th of October 2023 because apparently the company cannot pay refunds without proof, I have been following up with her ever since the information she is giving is that she will follow up every single day from the 10th nothing has been done even this morning I had to still follow up with her and sad truth is she still says she will follow up. What the **** is this really. Black business is bull**** and you wonder why we never support black business. I want the whole world to know nothing is done right with this company and also I paid for 100/100 mbps in which they only gave me 50/50 mbps. Broad day light ******* and nobody not even their Manager has ever taken time to apologize and even push through my refund. Net nine nine is just trash I regret even installing it and I'm definitely not continuing with them and please don't fall for anything they tell you because everything they say it's a ****.