LIVID!!!!!

I have been a client with net nine nine for a while now and it has been a nightmare. I have never received any invoice via email or text message. then yesterday i think they remembered i am a client of theirs because i received a text message stating that they are suspending my account due to me not paying. They deduct every month on the 25 but i specifically requested that their deduction should go off at the 1st of every month because i get paid on the 26th of every month. Not once before the text message yesterday did i receive any form of communication regarding this. the guy i was speaking to told me that the accounts department will contact me regarding this and i will later get an SMS with a payment link where i can pay a specific amount to get reconnected i am still waiting for it as well as to fix my deduction date in their account department. this internet service provider has been such a headache and i an livid because every month i start the month on a negative because of bank charges and their debit orders bouncing because they have the wrong date on their system. This is such an inconvenience. I am also not happy with what they show on their website because the wifi prices which show on their website are for places like Thabong, Phutadijaba meaning that I who lives in Welkom Central have to pay R500 plus minus for internet services whereas a person who lives in these areas can get it for about R300 or R400. there is a branch in Thabong but it does not cater to clients living in Welkom, irrespective where i live i should be able to be helped by the people who are rendering the services. I am not happy with their service at all. I am on a R299 package which apparently is for 6 months then they are moving me to a R589 package and someone in Thabong with be on the same package as me an only pay R499 which is on their website but i can't get it because i live in Welkom yet we are both Net Nine Nine clients. When recession hits it hits us all it doesn't pick and choose from a buffet.