Line cut off, despite having paid

This is now getting to my nerves. I am now making use of the internet from buying airtime when I have installed Firbre with Net Nine yet I have paid what I need to do which was meant to ensure that I do not have to buy data. On the 1st January 2024, my line was disconnected and assumed that its because I have not yet paid for the month of January. On the 2nd of Jan 2024 I then went to the Net Nine Nine store at Boitumelo Junction in Thabong (Welkom) where I paid what I need to pay and the consultant that assisted me assured me that my line will be open by the time I got home. To my surprise when I got home, the line was still not working. I then went back to find out what the problem is, and was told that I should allow 72 hours for my line to be reopened. Then after the 72 hours that you asked for, on the 5th of Jan I went back to the store again, I was then told that they are understaffed as the majority of the team took unauthorised leave and, i must bear in mind that the team does not only service my area but other areas as well (for some reason I do not understand how is that my problem when I actually pay for the service I am currently not getting). On Saturday 06th Jan 2024 I wen there again and was told that I must give them two hours and the technicians will come to my house to see what the problem is, again the said technicians did not show up. On Monday 08 Jan 2024 I again went to the store and still could not get the way forward, as a result of this my conversation with the consultant I dealt with was that I give them until Wednesday 10 Jan 2024 to ensure that I am back online otherwise its of no use to keep on paying for something I can not make use of. On Tuesday 09 Jan 2024, I received a whatsapp msg from a gentleman called Kim from Net Nine Nine, that I must send them my serial number to which I did. Later on that day, I received another call from Net Nine Nine who also asked me to send him the serial number as well to which I did. Following that, Today 10 Jan 2024 I receive an sms from Net Nine Nine that say Welcome to Net Nine Nine, on top of that my line is still not working. So I am super frustrated by the service I am receiving from this company. I do not understand why I should pay for a service that I am not receiving. It is a known fact that Net Nine NIne operates mostly in townships, therefore I am begining to think that we are getting such poor service because we are not in suburbs, when in fact the money is still the same and does not have colour. This has become super exhausting, taking time I should be using for my business, instead I am busy leaving my work and dealing with Net Nine Nine. My kids, are unable to connect to the internet and we all know that today's life revolves around technology. I am now subject to buying data on everyone's phones so that they can access the internet which I did no budget for. NET NINE NINE, EXACTLY WHAT IS THE PROBLEM? COULD SOMEBODY THAT HAS ANSWERS PLEASE CALL ME AND EXPLAIN TO ME WHAT SHOULD I NOW DO? AS A COMPANY I DO NOT THINK YOU ARE BEING FAIR TOWARDS US AS CUSTOMERS.... YOU HAVE CONSULTANTS RUNNING UP AND DOWN IN MY AREA RECRUITING FOR NEW CUSTOMERS, HOW DO WE THEN VOUCH FOR YOU CAUSE THUS FAR I DO NOT HAVE MUCH TO ANYTHING POSITIVE TO SAY ABOUT NET NINE NINE. AS IT IS, THROUGHOUT DECEMBER, THE LINE WAS POOR WITH HALF THE TIME NOT WORKING. THIS IS EXTREMES POOR SERVICE ON STEROIDS. SOMEONE CALL ME AND GET MY LINE SORTED AS SOON AS POSSIBLE...