KR
Katlego R
1 reviews | Active since Sept 2026
01 Sept 2026, 09:52
Lack of service...
I've logged in a second ticket(red light) and yet my router is not fixed they keep calling a number that I'm not using yet I gave them a different number two numbers to be exact... And to think it's be 8 days without internet, and yet this morning there was a debit on top of 8 days that is missing...
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Net Nine Nine's replyOfficial
01 Sept 2026, 09:59Hi Katlego, and we sincerely apologise for the inconvenience and frustration caused by the extended downtime.
Please send us your ticket number and the correct contact numbers via private message so that we can follow up with the relevant team and ensure your contact details are updated.
We also understand your concern regarding the debit while you have been without service, and this will be included in the follow-up for further assistance. Thank you for bringing this to our attention.
Net Nine Nine's reply01 Sept 2026, 09:59
Official
Hi Katlego, and we sincerely apologise for the inconvenience and frustration caused by the extended downtime.
Please send us your ticket number and the correct contact numbers via private message so that we can follow up with the relevant team and ensure your contact details are updated.
We also understand your concern regarding the debit while you have been without service, and this will be included in the follow-up for further assistance. Thank you for bringing this to our attention.