1 reviews | Active since Sept 2022
Kagiso Net99 unprofessional
am writing to formally express my dissatisfaction with the service I received regarding my recent installation and account activation.
The agreement for my installation and payment was scheduled for the 28th. However, on Saturday the 28th, the Net99 technicians installed the service at the wrong address and proceeded to activate my account without my knowledge or consent. After incurring additional personal expenses traveling back and forth to resolve the issue, the technicians eventually came to my correct location, but once again carried out an incorrect installation.
Furthermore, I have experienced technical issues, as some streaming applications are not functioning properly. On Sunday the 29th, my Wi-Fi service was disconnected, and I was informed that I needed to make a payment because my account had been deactivated—despite the earlier errors on your side.
This entire experience has been extremely disappointing and reflects a lack of professionalism. The employees involved were neither helpful nor professional in addressing the situation.
I kindly request that this matter be urgently investigated and resolved, including correcting the installation, restoring my service, and addressing any billing discrepancies caused by these errors.
We sincerely apologise for the experience you have had, as this does not reflect the standard we hold ourselves to. Your details have been forwarded to our Installations department for further investigation, and a representative will contact you shortly to provide an update and assist in resolving the matter.
We sincerely apologise for the experience you have had, as this does not reflect the standard we hold ourselves to. Your details have been forwarded to our Installations department for further investigation, and a representative will contact you shortly to provide an update and assist in resolving the matter.