Jabulani poor service

I am so disappointed by the service provided by Jabulani at net nine nine. I called him for assistance. He said he would get the maintenance team to help me in 5 minutes, when I called after 8 minutes, he impatiently tells me that there is nothing he can do but he will call me back to assist me. After of which he blatantly ignored my calls. I had work meetings and instead of him explaining the problem, he provides the most pathetic customer service. I have no idea why they would hire people who are *********** and unable to be professional.