KM
Kefilwe M
1 reviews | Active since Jun 2024
04 Jan 2026, 17:27
Its unfair to pay for nothing
Im so hurt by how net99 is handling my situation.I have been out of internet connection since 25 December 2025..I call them almost everyday and I dont get a solution.they had an outage recently in my area i get it but even now I dont have internet connection.I paid topped up" and when I asked for a refund some lady asked that we chat on WhatsApp that actually killed me.I dont even know what to do anymore because this is unfair💔..I want a refund at this point perhaps canceling my services would be good because service just breaks me hurts me
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Net Nine Nine's replyOfficial
05 Jan 2026, 08:18Hi Kefilwe, we are truly sorry for the distress and frustration this situation has caused you, and we sincerely apologise for the experience you have had. We understand how upsetting it is to be without connectivity for such an extended period, especially after making payments and repeatedly reaching out for assistance. This is not the level of service we aim to provide. Your concerns regarding the outage, the lack of resolution, and your request for a refund and possible cancellation have been noted. We have escalated your matter to management for further review so that it can be addressed appropriately. Our team will be in contact with you to discuss the next steps. Thank you for bringing this to our attention, and we appreciate your patience during this time.
Net Nine Nine's reply05 Jan 2026, 08:18
Official
Hi Kefilwe, we are truly sorry for the distress and frustration this situation has caused you, and we sincerely apologise for the experience you have had. We understand how upsetting it is to be without connectivity for such an extended period, especially after making payments and repeatedly reaching out for assistance. This is not the level of service we aim to provide. Your concerns regarding the outage, the lack of resolution, and your request for a refund and possible cancellation have been noted. We have escalated your matter to management for further review so that it can be addressed appropriately. Our team will be in contact with you to discuss the next steps. Thank you for bringing this to our attention, and we appreciate your patience during this time.