1 reviews | Active since Oct 2012
*********** ISP
After making my previous review i thought Net Nine Nine will do things differently but clearly something is not right here. On the 31 August 2026 i sent a cancellation to Net Nine Nine cancellation department to cancel my service as i wanted to take a different package from what i used to have and i got a cancellation confirmation that my cancellation of my account will be effective from the 04 September 2026 but surprisingly my internet was cancelled on the 02nd September 2026.
What kind of business Net Nine Nine is running and do you really know what you're doing? I am also wondering if i can take another package with you or if i should shop around because clearly there's a lot of incompetency here.
Can i request that my service be reinstated for the remaining 2 days you have stopped my service accordingly?
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and confusion caused by the status of your cancellation and the interruption to your service.
Upon reviewing your account, we can confirm that your line reflects as cancelled on our network today, 03 September 2026. We acknowledge that this differs from the cancellation effective date previously communicated to you and understand your concern, particularly as you expected to remain connected until the confirmed cancellation date.
The matter has been escalated to the relevant team for urgent investigation to establish what occurred and assist with your request regarding the remaining service period.
A member of our team will contact you directly to discuss the matter, provide clarity on the cancellation and assist you further regarding your service and available package options.
We appreciate you bringing this to our attention and giving us the opportunity to address the matter.
Thank you for bringing this matter to our attention. We sincerely apologise for the frustration and confusion caused by the status of your cancellation and the interruption to your service.
Upon reviewing your account, we can confirm that your line reflects as cancelled on our network today, 03 September 2026. We acknowledge that this differs from the cancellation effective date previously communicated to you and understand your concern, particularly as you expected to remain connected until the confirmed cancellation date.
The matter has been escalated to the relevant team for urgent investigation to establish what occurred and assist with your request regarding the remaining service period.
A member of our team will contact you directly to discuss the matter, provide clarity on the cancellation and assist you further regarding your service and available package options.
We appreciate you bringing this to our attention and giving us the opportunity to address the matter.