LM
Lorraine M
1 reviews | Active since Sept 2023
15 May 2026, 15:03
Irate customer
This is the worst wifi to ever exist, it’s been over a week one has to wait for their technician to come and fix their WiFi connection ? Visited the office twice containing the issue yet they promised to send someone and nothing. Is is unacceptable their so ***********. And this whole network should just shut down
Helpful (0)
Replies (2)0
Replies (2)
Net Nine Nine's replyOfficial
15 May 2026, 15:17Hi Lorraine!
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting this experience has been and this is not the level of service we aim to provide. We have escalated your query to our support team and they'll get in touch with you soon to assist further.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting this experience has been and this is not the level of service we aim to provide. We have escalated your query to our support team and they'll get in touch with you soon to assist further.
Net Nine Nine's reply15 May 2026, 15:17
Official
Hi Lorraine!
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting this experience has been and this is not the level of service we aim to provide. We have escalated your query to our support team and they'll get in touch with you soon to assist further.
We sincerely apologise for the frustration and inconvenience caused. We understand how upsetting this experience has been and this is not the level of service we aim to provide. We have escalated your query to our support team and they'll get in touch with you soon to assist further.
LM
Lorraine M's updateReviewer Update
15 May 2026, 15:59No you say this because you have a reputation to uphold I’ve been waiting to speak to one of your consultants for over an hour and couldn’t Get through. I honestly suggest you bring in a technician today or consider refunding me my money as I paid for the whole month’s connection & certainly not for this kind of service. It’s so unprofessional & incongruent please come collect your router. Thank you
LM
Lorraine M's update15 May 2026, 15:59
Reviewer Update
No you say this because you have a reputation to uphold I’ve been waiting to speak to one of your consultants for over an hour and couldn’t Get through. I honestly suggest you bring in a technician today or consider refunding me my money as I paid for the whole month’s connection & certainly not for this kind of service. It’s so unprofessional & incongruent please come collect your router. Thank you