ZR
Zack R
1 reviews | Active since Oct 2010
25 Apr 2023, 15:13
Internet not available
Again I do not have internet and this happens every time. I have tried in vain to log a ticket via the website and whatsapp but I am not getting any joy. Funny thing when money will be taken full amount will taken despite 60% when I have internet. Whenever it's on I can't access Twitter and online radio cos the response is just slow. Just this morning until now I have been trying to log fault and no response. I don't know what to do anymore with this company
Helpful (0)
Replies (3)0
Replies (3)
Net Nine Nine's replyOfficial
25 Apr 2023, 15:21Hi there Zack.
We're very sorry for the trouble you have had to experience. We've asked our Support to urgently assist and reach out to you and get your line fully up and running as intended.
We've had a look at your line and it shows no signs of any faults on it, however our Support will assist with getting your line sorted out.
We're very sorry for the trouble you have had to experience. We've asked our Support to urgently assist and reach out to you and get your line fully up and running as intended.
We've had a look at your line and it shows no signs of any faults on it, however our Support will assist with getting your line sorted out.
Net Nine Nine's reply25 Apr 2023, 15:21
Official
Hi there Zack.
We're very sorry for the trouble you have had to experience. We've asked our Support to urgently assist and reach out to you and get your line fully up and running as intended.
We've had a look at your line and it shows no signs of any faults on it, however our Support will assist with getting your line sorted out.
We're very sorry for the trouble you have had to experience. We've asked our Support to urgently assist and reach out to you and get your line fully up and running as intended.
We've had a look at your line and it shows no signs of any faults on it, however our Support will assist with getting your line sorted out.
ZR
Zack R's updateReviewer Update
25 Apr 2023, 18:43I am again without internet. It was plugged to a different source and when the electricity came back and plugged to a wall socket now it's not working again. That's my everytime problem
ZR
Zack R's update25 Apr 2023, 18:43
Reviewer Update
I am again without internet. It was plugged to a different source and when the electricity came back and plugged to a wall socket now it's not working again. That's my everytime problem
Net Nine Nine's replyOfficial
25 Apr 2023, 20:21Zack, we are very sorry for the disruptions this evening. Our team is already working on restoring connection and we trust this downtime won't continue for much longer.
Net Nine Nine's reply25 Apr 2023, 20:21
Official
Zack, we are very sorry for the disruptions this evening. Our team is already working on restoring connection and we trust this downtime won't continue for much longer.