TM
Tilly M
1 reviews | Active since Mar 2018
01 Nov 2025, 14:16
Installation customer services
They set up an appointment for 07:30 and it's now 14:11 no one is calling to line me know what the hold up is about.I have been calling them since 10:00 only for them to tell they will call me back and don't call back.
Helpful (0)
Replies (9)0
Replies (9)
Net Nine Nine's replyOfficial
01 Nov 2025, 14:20Hi Tilly!
We sincerely apologise for the delay and poor communication you experienced as that is not the level of service we aim to provide. Our team will reach out to you as soon as possible to get this matter resolved promptly.
We sincerely apologise for the delay and poor communication you experienced as that is not the level of service we aim to provide. Our team will reach out to you as soon as possible to get this matter resolved promptly.
Best regards,
Net Nine Nine's reply01 Nov 2025, 14:20
Official
Hi Tilly!
We sincerely apologise for the delay and poor communication you experienced as that is not the level of service we aim to provide. Our team will reach out to you as soon as possible to get this matter resolved promptly.
We sincerely apologise for the delay and poor communication you experienced as that is not the level of service we aim to provide. Our team will reach out to you as soon as possible to get this matter resolved promptly.
Best regards,
TM
Tilly M's updateReviewer Update
01 Nov 2025, 14:24Funny how I get a call from your admin only tell me they don't know when my installation. No turn around time provided. That's not customer service at all.
TM
Tilly M's update01 Nov 2025, 14:24
Reviewer Update
Funny how I get a call from your admin only tell me they don't know when my installation. No turn around time provided. That's not customer service at all.
Net Nine Nine's replyOfficial
01 Nov 2025, 14:27We have notified our team to reach out to you directly and assist with your installation process.
Best regards,
Net Nine Nine's reply01 Nov 2025, 14:27
Official
We have notified our team to reach out to you directly and assist with your installation process.
Best regards,
TM
Tilly M's updateReviewer Update
01 Nov 2025, 14:30That's not proper feedback. Give me a turnaround time that will be respected by your people. When I made the upfront payment I didn't give excuses.
TM
Tilly M's update01 Nov 2025, 14:30
Reviewer Update
That's not proper feedback. Give me a turnaround time that will be respected by your people. When I made the upfront payment I didn't give excuses.
Net Nine Nine's replyOfficial
01 Nov 2025, 14:31Our team will call you directly as of now.
Best regards,
Net Nine Nine's reply01 Nov 2025, 14:31
Official
Our team will call you directly as of now.
Best regards,
TM
Tilly M's updateReviewer Update
01 Nov 2025, 14:47Alright. I'll advise soonest.
TM
Tilly M's update01 Nov 2025, 14:47
Reviewer Update
Alright. I'll advise soonest.
Net Nine Nine's replyOfficial
01 Nov 2025, 14:53Hi there Tilly, our installations team is en route as we speak to and will be there soon to resolve your issue and get online as quick as possible.
Best regards,
Net Nine Nine's reply01 Nov 2025, 14:53
Official
Hi there Tilly, our installations team is en route as we speak to and will be there soon to resolve your issue and get online as quick as possible.
Best regards,
TM
Tilly M's updateReviewer Update
01 Nov 2025, 16:20Thank you. I got the installation and the internet is working. Please improve on the customer services.
TM
Tilly M's update01 Nov 2025, 16:20
Reviewer Update
Thank you. I got the installation and the internet is working. Please improve on the customer services.
Net Nine Nine's replyOfficial
01 Nov 2025, 16:25Thank you for confirming. We will definitely improve all aspects of our services. Please do not hesitate to reach out back to us should you need urgent assistance with your line.
Best regards,
Net Nine Nine's reply01 Nov 2025, 16:25
Official
Thank you for confirming. We will definitely improve all aspects of our services. Please do not hesitate to reach out back to us should you need urgent assistance with your line.
Best regards,