lH
lebogang H

1 reviews | Active since Jan 2014

16 Dec 2024, 13:52

Install net nine nine at your own risk

Net nine nine has a horrible service. The constant internet cut with poor communication are getting out of hand. We remain without internet since Saturday the 14th at 10pm. It is now Monday the 19nth . In this streaming era, a December long weekend even .. Countless attempts to get this resolved, net nine nine blames the Tswane municipality for apparently digging and damaging their cables (unfounded accusations)

The reporting/communication means is also not effective , I haven’t been able to speak to a consultant the whole of today for update, and they remain silent. Net nine nine stays away from social media because they avoid being questioned directly . Which blooming company is not on social media?

Such a disappointing service

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Replies (3)
Net Nine Nine
Net Nine Nine's reply16 Dec 2024, 13:58
Official
 Hi Lebogang, we sincerely apologise for the inconvenience our team will assist you 
lH
lebogang H's update16 Dec 2024, 15:24
Reviewer Update
Hello. I got a call from Tshegofatso from support (ref 144265)
Who managed to work on my error and restore our WiFi. I truly appreciate the quick response to my Hello Peter complain.

Kindly fix your communication and error escalating issues so such issues don’t have to get to hello Peter .
Net Nine Nine
Net Nine Nine's reply17 Dec 2024, 11:26
Official
Hi Lebogang, thank you for the feedback