KB
Kavir B

1 reviews | Active since Mar 2026

12 Mar 2026, 18:32

Inconsistent Speeds and Worst Customer Service

I wish there was a zero rating! I have with Net Nine Nine for over 3 years and they at ther worst they have ever been. I pay for 850/850 line but currently lucky to receive over 300 download and over 50 Upload. This has been going for for over a year and they keep blaming Evotel the fibre line provider. And Evotel keeps blaming Net Nine Nine. Evotel have checked my line and did various tests as per their requirements but have found nothing wrong. They are in constant communication and happy to try everything to assist me. Where as Net Nine Nine resets ONT etc then say Evotel must sort. They don't take any responsibility and it seems this is daylight ******* as they seem not to care or deliberately not giving the speeds I am paying for? I am really tired and frustrated now!!! Is there any legal way that I can pursue this as I cannot keep paying for a 850/850 speed and keep getting a quarter of that or less. I have made many complaints but no one dies anything. Customer Service is non-existant. Any recommendations for a better ISP provider? Right now anyone will be a 100 times better than Net Nine Nine. Unfortunately i have been patient for over 2 years hoping they would sort it out but i have had enough.I will not recommend them to anyone!!! I promise you you will suffer the consequences!

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Replies (2)
Net Nine Nine
Net Nine Nine's reply12 Mar 2026, 18:37
Official
Good evening Kavir. 

I'm very sorry to hear that this has been your experience. This is not the service our clients expect, and we'll do everything we can to rectify this. Unfortunately, speed investigations can be time consuming, so this might be a bit of a process. However, I will get the process moving tonight already so that this can be properly investigated and the problem isolated.

I'm very sorry for these frustrations, but we'll make sure to get your experience back on track. 
KB
Kavir B's update19 Mar 2026, 21:03
Reviewer Update
Net Nine Nine simply do not care about their customers!!! On the 12/03/2026they said they would attend to my problem but till today,19/03/2026, No one has contacted me in any way or form to address the issue or even have the decency of giving me an update on any progress. Looks like they just reply to our complaints just to safe Face on this platform but really just don't give a damn. In the meantime I must still pay for my full speed of 850/850 while they continue to provide a fraction of the speed if any at times!!! They just dont give a damn!!! Please can anyone provide me with details of a better ISP provider details so I can change from these bunch of ****mers!!! Again I tell you to stay away!!! Stay far away from these people!!! You will regret it!!!