1 reviews | Active since Mar 2026
Inconsistent Speed and Worst Customer Service
Net Nine Nine simply do not care about their customers!!! On the 12/03/2026they said they would attend to my problem but till today,19/03/2026, No one has contacted me in any way or form to address the issue or even have the decency of giving me an update on any progress. Looks like they just reply to our complaints just to safe Face on this platform but really just don't give a damn. In the meantime I must still pay for my full speed of 850/850 while they continue to provide a fraction of the speed if any at times!!! They just dont give a damn!!! Please can anyone provide me with details of a better ISP provider details so I can change from these bunch of ****mers!!! Again I tell you to stay away!!! Stay far away from these people!!! You will regret it!!!
Thank you for your feedback, and we sincerely apologise for the experience you’ve had. We completely understand how frustrating it is to deal with inconsistent speeds and to feel that your concerns have not been addressed, especially after expecting follow-up communication.
The recent network incident unfortunately impacted a large number of clients at the same time, and while this is not an excuse, it did result in delays in communication and support responses. Our team has been working continuously to restore services, and connections have been coming back online in batches. We are pleased to confirm that services have now stabilised, and we expect full restoration to be completed by the morning, with updates communicated should anything change.
We also take your concerns around support and billing very seriously, as this is not the level of service we aim to provide. We would genuinely appreciate the opportunity to review your account, follow up on your original query, and ensure your connection is performing as expected.
Please reach out to us via direct message or our support channels so we can assist you directly. We truly regret the frustration caused and appreciate your patience while we worked through this issue.
Thank you for your feedback, and we sincerely apologise for the experience you’ve had. We completely understand how frustrating it is to deal with inconsistent speeds and to feel that your concerns have not been addressed, especially after expecting follow-up communication.
The recent network incident unfortunately impacted a large number of clients at the same time, and while this is not an excuse, it did result in delays in communication and support responses. Our team has been working continuously to restore services, and connections have been coming back online in batches. We are pleased to confirm that services have now stabilised, and we expect full restoration to be completed by the morning, with updates communicated should anything change.
We also take your concerns around support and billing very seriously, as this is not the level of service we aim to provide. We would genuinely appreciate the opportunity to review your account, follow up on your original query, and ensure your connection is performing as expected.
Please reach out to us via direct message or our support channels so we can assist you directly. We truly regret the frustration caused and appreciate your patience while we worked through this issue.