I switched addresse, I asked for a router to be installed in my new address

I switched addresse, I asked for a router to be installed in my new address. The router is still not active a week later after installation, I've been logging complaints from monday an still nothing is being done about it. Everytime I call support ***) They say they'll get maintenance to come an assist an still nothing is being done. Come the 25th you guys will debit yet the service is not being provided.