BS
Ben S
1 reviews | Active since Jun 2019
04 May 2026, 17:55
I signed for wifi connection on the 1st of May 2026
I signed for wifi connection on the 1st of May 2026. They promised to deliver and connect the wifi router by the 4th May 2026 latest. On the 4th of May they told me to wait until the 7th May 2026. Now that they have my money in their account, they don't care whether I lose business or not because of this delay. Net nine nine in Kagiso
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Net Nine Nine's replyOfficial
04 May 2026, 18:34Hi there,
We’re really sorry to hear about your experience and understand how frustrating this delay must be, especially when you were given a confirmed installation timeframe and planned around it. We also understand the impact this can have when your business depends on having a working internet connection.
Delays after payment has already been made are understandably disappointing, and we apologise for the inconvenience and uncer*****y caused by the change in installation dates. Clearer communication and better follow-through should have been provided throughout the process. Your feedback has been noted and the matter will be escalated to the relevant team for urgent follow-up regarding your installation.
Net Nine Nine's reply04 May 2026, 18:34
Official
Hi there,
We’re really sorry to hear about your experience and understand how frustrating this delay must be, especially when you were given a confirmed installation timeframe and planned around it. We also understand the impact this can have when your business depends on having a working internet connection.
Delays after payment has already been made are understandably disappointing, and we apologise for the inconvenience and uncer*****y caused by the change in installation dates. Clearer communication and better follow-through should have been provided throughout the process. Your feedback has been noted and the matter will be escalated to the relevant team for urgent follow-up regarding your installation.