I can say it's now g...

I can say it's now getting exhausting bcs on Saturday I was disconnected,I went to Net nine nine to report about the incident and they've locked the incident and told me that technician will attend to that,I paid my account in full but till to date still waiting for their technicians to come and help me,I'm staying with my grandchildren who are depending to fiber to do their homework,it's been 3days now without fiber and can't afford to buy data bcs I've paid Net nine nine,pls help