I app**** for a subscription on Saturday the same day as my neighbour but what surprised me is that they did the connection on my neighbours house and I was left out

I app**** for a subscription on Saturday the same day as my neighbour but what surprised me is that they did the connection on my neighbours house and I was left out. I was very furious and complained fortunately they are having a very humble manager or agent who managed to get the team to come to my place and install I am now happy thanks to that down to earth manager