I am so disappointed with Nine99 service.

Hi. I installed a Wi-Fi and disconnected it for a while since I couldn't pay the Wi-Fi. The lady who was helping me the day I disconnected said that she has to take the router and a charger, they will give me a another one when I connect the Wi-Fi again. I connected my Wi-Fi again two months back. They gave me an old dusty router. It doesn't connect when I am in the bedroom. It only connects when I am in the dining room. I reported to nine99 about the issue. The response was that I should buy myself Wi-Fi extender at "TakeAlot".