Horrible service

Good day

I hope this email finds you well

I have a complaint as I feel I have been treated unfairly

I normally pay my subscription on the 24th or 25th

However I have been paying before my salary date the past 2 months

Last month I paid on the 19th after 8pm, However when i woke up this morning my services were disconnected

Yesterday I received an invoice indicating that my payment due date is the 25th of September, then my question would be why disconnect my services 17 hours before, If you were to disco9nnect on the 19th it should be the exact same time that I had paid my account not hours before

Furthermore, if the invoice indicates that my payment is due by the 25th I should be connected till that day then disconnect if payment has not been received end of business on the day

I have been in communication with one of your agents who tried to assist with the matter but failed, I need full explanation as to why are my services off before time and why are the services off before the due date being the 25th.

The service I have received is unacceptable and I feel I am not treated with respect nor treated fairy as a loyal client to your company

Regards

Lebogang Selebogo ***