TS
Thembelihle S
1 reviews | Active since Sept 2023
09 Sept 2023, 19:46
HORRIBLE & INCONSISTENT NETWORK CONNECTIVITY
Ever since I left a review my network has been baaaad!!! The router keeps showing a red light beeping, I’ve been switching it on and off but it still doesn’t change. I tried texting the sales consultant but none are replying. We need internet connection, there are abbreviations written on the router and the red light beeps where it’s written “LOS”.
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Replies (4)0
Replies (4)TS
Thembelihle S's updateReviewer Update
09 Sept 2023, 19:49Worse the router is barely 3 weeks old, I wonder what would cause loss of signal, all cables are connected properly and there’s no damage to any pins
TS
Thembelihle S's update09 Sept 2023, 19:49
Reviewer Update
Worse the router is barely 3 weeks old, I wonder what would cause loss of signal, all cables are connected properly and there’s no damage to any pins
Net Nine Nine's replyOfficial
10 Sept 2023, 11:08Hi Thembelihle, we would like to apologize for the frustration and the inconvenience caused. A red Los light usually indicates a fibre fault and there are many factors that can contribute to that. In instances where one has such an issue, we advise that one logs a ticket.
One of our support team members will reach out to you shortly to assist in resolving this issue.
Thank you for contacting us as our valued customer!
One of our support team members will reach out to you shortly to assist in resolving this issue.
Thank you for contacting us as our valued customer!
Best regards,
Net Nine Nine's reply10 Sept 2023, 11:08
Official
Hi Thembelihle, we would like to apologize for the frustration and the inconvenience caused. A red Los light usually indicates a fibre fault and there are many factors that can contribute to that. In instances where one has such an issue, we advise that one logs a ticket.
One of our support team members will reach out to you shortly to assist in resolving this issue.
Thank you for contacting us as our valued customer!
One of our support team members will reach out to you shortly to assist in resolving this issue.
Thank you for contacting us as our valued customer!
Best regards,
TS
Thembelihle S's updateReviewer Update
10 Sept 2023, 11:25Hi, thank you for the reply. I was assisted today and my fibre regained signal.
TS
Thembelihle S's update10 Sept 2023, 11:25
Reviewer Update
Hi, thank you for the reply. I was assisted today and my fibre regained signal.
Net Nine Nine's replyOfficial
12 Sept 2023, 15:03Hi Thembelihle, we are thrilled to hear that!
Best regards,
Net Nine Nine's reply12 Sept 2023, 15:03
Official
Hi Thembelihle, we are thrilled to hear that!
Best regards,